Shipping & delivery

SV Carpet & Flooring delivers and fits flooring from our showroom at 98-A Mill Street, Kidderminster, DY11 6XG. We currently cover [Delivery and fitting area — add in theme editor].

If you are outside this area, please contact us before you order. We may still be able to help, and we will tell you about any extra cost first.

[Delivery charges — add in theme editor]

Any delivery charge is shown at checkout or on your written quotation before you pay.

• In-stock items: [Lead time: in-stock items — add in theme editor].
• Items ordered in for you, such as special orders and made-to-measure flooring: [Lead time: items ordered in for you — add in theme editor].
• Fitting: [Lead time: fitting — add in theme editor]. Next day fitting is available on selected ranges, so ask us when you order.

These times are estimates. We confirm your delivery or fitting date when we accept your order. If we do not deliver within 30 days of your order, unless we have agreed a later date with you, you can cancel and receive a full refund.

• We will agree a delivery or fitting date with you.
• Please make sure someone aged 18 or over is at home and that we have safe, clear access to the rooms.
• Please clear the rooms of furniture and personal items before we arrive, unless we have agreed to move them for you.
• For senior citizens and disabled customers, we uplift and remove old flooring and move furniture free of charge.
• For everyone else, taking up and disposing of old flooring is only included when it is shown on your quotation.

[Collecting from the showroom — add in theme editor]

Please bring your order confirmation. Rolls of carpet and vinyl, and packs of laminate or SPC, can be heavy and long, so please check that your vehicle is suitable.

[Small items and accessories — add in theme editor]

Please check your order when it arrives and let us know [Time to report delivery problems — add in theme editor] if anything is damaged, missing or not what you ordered. Please do not fit flooring that you can see is damaged or wrong. Telling us quickly helps us put things right sooner. This does not affect your legal rights.

If nobody is at home when we arrive for an agreed delivery or fitting, we will contact you to arrange a new date.

[Missed delivery or fitting appointment — add in theme editor]

The goods are your responsibility from the time they are delivered to you or to someone you have asked to receive them. You own the goods once we have received payment in full.

Sometimes delays happen for reasons outside our control, such as supplier or manufacturer delays, severe weather or transport problems. If this happens, we will tell you as soon as possible and agree a new date with you. If the delay is likely to be long, you can cancel and receive a refund for anything you have paid for but not received.

For any questions about delivery, collection or fitting, please contact us:

• Phone: +44 7351249067 or +44 7351249087
• Email: svcarpetandflooring@gmail.com
• Showroom: 98-A Mill Street, Kidderminster, DY11 6XG

You can also read our returns and refunds policy and our terms and conditions.